Gasteria Durban

At The Artisanal Gardener, we strive to provide high-quality products and services. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns

• Eligibility: Items must be returned within 14 days of purchase in their original condition, unused, and in the original packaging.

• Non-Returnable Items: Custom orders, plants, and used self-irrigating pots are non-returnable unless defective.

• Return Process: Contact us at theartisanalgardener@gmail.com with your order number and reason for return. Once approved, ship the item back to our address (customer is responsible for return shipping costs). Upon inspection, we will process your refund or exchange.

2. Refunds

• Approved refunds will be issued to the original payment method within 5-7 business days after we receive the returned item.

• If the item is damaged, defective, or incorrect upon arrival, we will cover the return shipping costs and offer a full refund or replacement.

• Refunds do not apply to services already rendered, including plant maintenance and installation.

3. Exchanges

• If you receive a damaged or defective product, we will replace it at no additional cost.

• Exchanges must be requested within 7 days of delivery.

4. Cancellations

• Orders may be canceled within 24 hours of purchase for a full refund.

• Service subscriptions require 30 days' notice for cancellation.

📩 For all return or refund inquiries, please contact us at theartisanalgardener@gmail.com or 973-327-0873.

At The Artisanal Gardener, we strive to ensure that your order is shipped promptly and safely. Below are the details of our shipping policy.

1. Shipping Rates & Delivery Times

• Standard Shipping: We offer standard shipping rates based on location.

• Estimated Delivery Time:

  • Domestic Orders: 3-7 business days (depending on your location)

  • International Orders: 7-21 business days (varies by country)

• Delivery times are estimates and are not guaranteed. Shipping times may vary due to factors like weather, holidays, and courier delays.

2. Order Processing

• All orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Method

• We use reliable couriers such as UPS, FedEx, DHL, or USPS for deliveries.

• Tracking numbers will be provided once your order ships, allowing you to monitor your shipment.

4. Shipping Restrictions

• We currently only ship to [list the countries or regions you ship to].

• Some items may have restricted shipping based on size, weight, or local regulations.

5. Shipping Costs

• Free shipping on orders over $50. (US only)

• For orders below this amount, shipping fees will be calculated at checkout based on your location and order size.

6. Damaged or Lost Items

• If your item arrives damaged or is lost during transit, please contact us within 7 days of receiving your order. We will assist you with the claims process and offer a replacement or full refund.

• We are not responsible for packages once they are marked as "delivered" by the shipping carrier.

7. International Shipping

• International customers are responsible for any customs duties, taxes, or fees that may be applied by their country's customs office.

• These charges are not included in the purchase price and must be paid by the customer directly.

8. Address Accuracy

• Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or issues arising from incorrect addresses.

Contact Us

For questions regarding shipping or tracking, please reach out to us at: 📩  theartisanalgardener@gmail.com 📞  973-327-0873